Privacy Policy
Last Updated: June 8, 2026
At YuanhangTrip (“we”, “us”, “our”), accessible from https://yuanhangtrip.com, protecting your personal information is one of our top priorities. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our travel services.
Who We Are
Our website address is: https://yuanhangtrip.com. We are a travel agency based in Hong Kong, providing tour packages, travel bookings, and related services.
Information We Collect
We may collect the following types of personal information:
- Identity Information: full name, date of birth, gender, passport number, nationality
- Contact Information: email address, phone number, mailing address
- Booking Information: travel dates, destinations, accommodation preferences, special requests
- Payment Information: credit/debit card details, billing address (processed through secure third-party payment providers)
- Technical Information: IP address, browser type, operating system, device information
- Usage Information: pages visited, time spent on site, referral source
How We Collect Your Information
We collect information through the following methods:
- When you make a booking or inquiry through our website
- When you fill out forms on our website (contact forms, newsletter signup, etc.)
- When you leave comments or reviews on our site
- Through cookies and similar tracking technologies
- When you communicate with us via email, phone, or other channels
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How We Use Your Information
We use the information we collect for the following purposes:
- To process bookings: confirm reservations, arrange travel services, issue tickets and vouchers
- To communicate with you: respond to inquiries, send booking confirmations, provide travel updates and itinerary changes
- To improve our services: analyze website usage, enhance user experience, develop new offerings
- For marketing: send promotional offers, newsletters, and travel deals (only with your consent)
- For legal compliance: meet regulatory requirements, prevent fraud, resolve disputes
- For safety: protect the safety and security of our travelers and staff
Who We Share Your Data With
We may share your personal information with the following third parties for the purpose of providing our travel services:
- Airlines, hotels, and transportation providers: to confirm and fulfill your bookings
- Tour operators and local guides: to arrange tours and activities at your destination
- Payment processors: to securely process your payments
- Insurance providers: if you purchase travel insurance through us
- Government authorities: when required by law or for visa/immigration purposes
- Spam detection services: visitor comments may be checked through an automated spam detection service
We do not sell, rent, or trade your personal information to any third parties for their marketing purposes.
Data Retention
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Booking records and related personal data are retained for a minimum of seven (7) years from the date of travel, as required by applicable laws and regulations.
Your Rights Over Your Data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You have the following rights regarding your personal data:
- Right of Access: request a copy of the personal data we hold about you
- Right of Correction: request correction of inaccurate or incomplete data
- Right of Deletion: request deletion of your personal data (subject to legal obligations)
- Right to Withdraw Consent: withdraw your consent for marketing communications at any time
- Right to Object: object to the processing of your personal data in certain circumstances
To exercise any of these rights, please contact us at voyagetravel520@gmail.com.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure servers and access controls
- Regular security assessments and updates
- Limited access to personal data on a need-to-know basis
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
Where Your Data Is Sent
Your data may be transferred to and processed in countries outside of your country of residence, including Hong Kong and other destinations where our suppliers operate. By using our services, you consent to such transfers. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
Email: voyagetravel520@gmail.com
Phone: +852 5389 9298